Privacy policy

Last updated: April 2026

This Privacy Policy explains how Luxern LLC ("we," "us," or "our"), operating the Unilva brand at unilva.com (the "Website"), collects, uses, and protects your personal information.

1. Personal Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

  • Contact information: your name, email address, phone number, shipping address, and billing address.
  • Order information: the products you purchase, order date, order amount, order status, transaction reference, and any return, refund, or replacement request.
  • Payment information: payments are processed securely by the payment providers available at checkout. We do not store your full card details on our servers.
  • Website and device information: IP address, browser type, device type, operating system, pages visited, and basic website activity.
  • Shopping and usage information: how you interact with our website, product pages, emails, ads, and checkout experience.
  • Communication information: messages you send us by email, contact form, or customer support request, including any photos or videos you provide about an order issue, and your marketing email preferences.

We do not use sensitive personal information to infer characteristics about you.

2. How We Use Personal Information

We use personal information for business purposes related to our website, orders, customer support, security, and legal obligations.

This includes using your information to:

  • process your order, payment, delivery, return, refund, or replacement request;
  • send order confirmations, shipping updates, service messages, and customer support replies;
  • operate, secure, and improve our website, checkout, product pages, and customer experience;
  • detect, prevent, and respond to fraud, unauthorized activity, chargebacks, or misuse of our services;
  • manage customer communications, including questions, complaints, reviews, and support requests;
  • send marketing emails only when you have chosen to receive them, with the option to unsubscribe at any time;
  • comply with legal, tax, accounting, and regulatory requirements.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, support cart and checkout functionality, protect the store, understand website performance, and measure advertising activity. These may include essential cookies, analytics cookies, and advertising cookies.

You can manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

4. How We Share Personal Information

We may share only the information needed to operate our website, process orders, deliver products, provide support, protect our store, and improve our services.

This may include sharing information with:

  • ecommerce and website providers that host our online store, checkout, and website features;
  • payment providers that process payments, refunds, fraud checks, and transaction security;
  • fulfillment and delivery partners that prepare, ship, track, and deliver orders;
  • customer support and email service providers that help us respond to messages, send order updates, and manage support requests;
  • security, fraud prevention, analytics, and advertising providers that help protect the Website, understand store performance, measure campaigns, and improve relevant advertising;
  • legal, compliance, or safety-related parties when required by law or necessary to protect rights, safety, or security.

5. Sale and Sharing of Personal Information

We do not sell personal information for money.

We use analytics and advertising tools to understand website activity, measure advertising performance, and show more relevant ads. These tools may use cookies or similar technologies.

Under California privacy law and similar U.S. state privacy laws, this type of activity may be considered “sharing,” “targeted advertising,” or a similar term.

You may request to opt out of this type of use by contacting us at support@unilva.com with the subject line “Privacy Request.”

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of targeted advertising or sharing.
  • Receive a copy of your data in a portable format.
  • Designate an authorized agent to act on your behalf.
  • Appeal a decision regarding your request.

To exercise any of these rights, email support@unilva.com. We may verify your identity using your email and recent order details before fulfilling the request. We will not discriminate against you for exercising these rights.

California Residents

California residents have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights include the right to know, delete, correct, and opt out of the sale or sharing of personal information.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Global Privacy Control (GPC)

Where required by law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

7. Data Security

We use reasonable technical and organizational measures, including HTTPS / TLS encryption and secure payment processing through PCI-DSS-compliant payment providers, to protect your personal information.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including legal, tax, and accounting obligations. When the data is no longer needed, we delete or anonymize it.

9. International Data Transfers

Luxern LLC is based in the United States, and our online store is operated through service providers that may process personal information in different countries.

For example, your information may be processed by ecommerce, payment, fulfillment, delivery, analytics, or support providers depending on where they operate and where your order is handled.

When personal information is processed outside your location, we take reasonable steps to use service providers that protect personal information and handle it according to applicable privacy requirements.

10. Children's Privacy

Our Website is not directed to children under 13. We do not collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at support@unilva.com and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect any changes. Material changes will be communicated as required by law.

12. Contact

For privacy questions or requests, please contact us:

Email: support@unilva.com